Contact CleanWins Casino Support

Need assistance with your CleanWins Casino account? Our customer support team is available 24 hours a day, seven days a week. Contact us through live chat or email for help with CleanWins login problems, deposits, withdrawals, bonus conditions, account verification and responsible gambling requests.

We provide customer support in English. Live chat is available directly through our casino interface, while email is suitable for detailed enquiries, verification documents and formal complaints.

For detailed enquiries, verification documents, payment evidence or formal complaints, contact us at support@cleanwins.com.

When sending an email, include your registered account name, email address and a clear description of the issue. Add any relevant transaction references or bonus codes to help our team identify the request.

What to Include in Your Email

• Registered CleanWins account name.
• Email address associated with the account.
• Subject of the enquiry.
• Transaction reference, if the issue concerns a payment.
• Bonus code, if the enquiry concerns a promotion.
• Supporting documents when requested for verification.

Never include your account password or authentication codes in support messages.

We require Know Your Customer (KYC) verification before releasing withdrawals. If your payment is pending because verification is incomplete, our support team can provide information about the outstanding documents.

Depending on your account, we may request:

• Government-issued photo identification.
• Recent proof of residential address.
• Confirmation of payment method ownership.
• Additional identification, including a selfie, when required.

All deposits must originate from payment methods registered in the account holder's name. Third-party funding is not permitted.

Our standard withdrawal limits are £5,000 over seven days and £15,000 over 30 days. Deposited funds must also meet the 1x turnover requirement before withdrawal, or an administrative fee of up to 8% may apply.

Our support team can assist with promo code activation, free spins, cashback calculations and wagering questions.

Our listed welcome package offers a combined 900% bonus up to £6,000 across qualifying deposits using code WELCOME1. Existing customers may also qualify for the 50% Weekly Reload up to £250 with code WEEKLY250.

If a promotion has not appeared in your account, contact support with the relevant bonus code, deposit information and a description of the problem.

We handle responsible gambling requests through the same customer support channels.

Eligible customers can request:

• Daily, weekly or monthly deposit limits.
• Session reminders and time controls.
• A seven-day cooling-off period.
• Self-exclusion from CleanWins Casino.

To request a restriction, contact us through live chat or email and clearly state the action you want applied to your account.

CleanWins Casino is operated by Onimim LTD, registered in the Union of Comoros under company number 15765. Our casino holds Anjouan licence ALSI-192407051-FB.

In certain jurisdictions, a Cyprus-registered service facilitator is used under registration HE 464873, located at Smyrnis 25, Kaimakli, 1026, Nicosia, Cyprus.

We do not hold a UK Gambling Commission licence. UK residents are not permitted to register, deposit or participate in real-money gambling through CleanWins.

Our customer support channels are available for enquiries about account eligibility and geographical restrictions. We do not provide telephone support or a public postal address for player correspondence.