Responsible Gambling at CleanWins Casino

At CleanWins Casino, we provide responsible gambling tools to help eligible players manage their spending, monitor playing time and take breaks when needed. Our account controls include deposit limits, session reminders, a seven-day cooling-off period and self-exclusion.

Gambling involves financial risk, and casino games do not guarantee winnings. We encourage players to set personal limits, avoid chasing losses and contact our support team whenever they need assistance managing their account.

Our deposit limit controls allow eligible customers to restrict how much they can add to their CleanWins account over a selected period.

Daily, weekly and monthly limits are available. Once a limit is active, deposits exceeding the selected allowance are restricted.

Our session reminders help players monitor the time they spend using CleanWins Casino online. A reminder can be set for a selected playing duration, providing a notification when the chosen period has been reached.

To request session controls, contact our support team and specify the preferred duration. We recommend choosing a limit before beginning a gaming session rather than extending playing time after losses.

We provide a seven-day cooling-off option for eligible players who want to take a temporary break from casino gambling.

To request a cooling-off period, contact our support team through live chat or email and ask for the restriction to be applied to your account.

Our team will provide information about the restriction and its applicable conditions. Players who need a longer break can request self-exclusion instead.

Self-exclusion is available to customers who want to restrict access to their CleanWins account because of concerns about their gambling activity.

We handle self-exclusion requests through customer support. Players can contact us directly and request the appropriate account restriction.

Changes in spending habits, playing time or emotional responses to gambling may indicate that additional support is needed.

Warning signs include:

• Trying to recover previous losses by placing more bets.
• Depositing more money than originally planned.
• Using funds intended for rent, bills or other essential expenses.
• Finding it difficult to stop gambling during a session.
• Continuing to play despite financial or personal difficulties.
• Feeling stressed or anxious about gambling losses.

If you recognise these behaviours, consider activating account restrictions and contacting an independent gambling support organisation.

CleanWins Casino is not licensed by the UK Gambling Commission and does not accept registrations or real-money gambling activity from UK residents.

Our casino is not covered by GamStop, the UK national online gambling self-exclusion scheme. UKGC-specific consumer protections and dispute resolution procedures do not apply to our gambling services.

UK residents seeking gambling-related support can use independent organisations providing confidential advice and assistance.

CleanWins Casino is restricted to customers aged 18 or over. Our registration process requires a date of birth and personal information, while identity verification includes government-issued identification.

KYC verification must be completed before withdrawals are released. We may also request additional identification when account activity requires further checks.

Parents and guardians can use device-level filtering tools to restrict access to gambling content on shared computers, smartphones and tablets.

We encourage eligible players to establish spending and time limits before starting a casino session.

• Choose a fixed entertainment budget and do not exceed it.
• Keep gambling funds separate from money needed for essential expenses.
• Set daily, weekly or monthly deposit restrictions.
• Use session reminders to monitor playing time.
• Do not increase bets to recover previous losses.
• Take a break when gambling stops being enjoyable.
• Request self-exclusion if you are unable to maintain your limits.

CleanWins bonuses, free spins, cashback and VIP rewards do not remove the financial risks of gambling. Promotional offers should not be used as a reason to exceed personal spending limits.

Our customer support team handles requests for deposit limits, session reminders, cooling-off periods and self-exclusion.

You can contact us through:

• Live Chat: Available 24/7.
• Email: support@cleanwins.com.

When requesting an account restriction, provide your registered email address so our team can identify the relevant account. Additional verification may be required before account changes are completed.